Yes. Most of our loose diamonds and selected fine jewelry pieces are accompanied by an independent grading report issued by a recognized gemological laboratory, where applicable. For other jewelry collections, including our 18K gold-plated pieces, certificates are generally not included. Product descriptions will clearly indicate when a grading certificate is provided. If included, the original certificate will be delivered with your order and should be retained, as it must be returned with any eligible return.

Yes. We offer customization services for selected jewelry pieces, including ring sizing, engraving, and other personalized options where available. Custom or made-to-order items may require additional production time before shipment.

Yes. Eternal Jewels ships internationally to customers in the United States, Canada, Australia, and many other countries from our fulfillment center in Hong Kong SAR.

Estimated delivery times are:

• Hong Kong: 1–2 business days
  
• International Express Shipping: 3–10 business days (depending on the destination)

Yes. We carefully package every order and ship with trusted carriers to help ensure it arrives safely. Once your order is dispatched, you'll receive tracking information so you can monitor its delivery. If you experience any shipping issues, our support team is here to help.

For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.

We want you to be completely satisfied with your purchase. Eligible items can be returned within 30 days of delivery as long as they are unused, unworn, and in their original condition with all packaging, accessories, and certificates (if included).

Customized, engraved, resized, or personalized jewelry is considered final sale and cannot be returned or exchanged unless there is a manufacturing defect or an issue caused by us.

Once an order is placed, our team begins processing it as quickly as possible. If you need to make changes or cancel your order, please contact us immediately.

Requests can only be accepted before your order has entered production, packaging, or shipment. Once an item has been processed or shipped, changes or cancellations cannot be made.

To request an exchange, please contact our customer support team first. Eligible items must be returned in their original, unused, and unworn condition with all packaging, accessories, and certificates (if included).

Once your return request is approved and the item is received and inspected, we will assist you with the exchange process. Customized, engraved, resized, or personalized items are not eligible for exchange unless required by law.

To keep your jewelry looking its best, we recommend cleaning it gently with a soft-bristled toothbrush, warm water, and a few drops of mild, ammonia-free dish soap. Gently scrub away any residue, rinse thoroughly with clean water, and pat dry with a soft, lint-free cloth. Avoid using harsh chemical cleaners or abrasive polishing cloths, which can scratch precious metals.

We highly recommend removing your fine jewelry before exercising, swimming, showering, or sleeping. Exposure to chlorine in pools, salt water, and harsh chemicals in soaps or perfumes can dull the shine of gemstones and erode precious metals over time. Additionally, removing rings during heavy lifting or high-impact workouts is accidental scratching or warping of ure band.

Store your pieces individually in a dry, cool place-ideally inside the soft fabric pouch or lined jewelry box provided with your purchase. Keeping pieces separate prevents harder gemstones (like diamonds) from scratching softer metals or other stones, and keeps delicate chains from tangling.

Eternal Jewels crafts all pieces exclusively using premium, high-quality precious metals, including 10k/14k/18K solid gold (Yellow, White, and Rose) Silver and Platinum. Every piece is stamped with its respective metal hallmark to certify its purity and authenticity.

Yes, absolute integrity is at the core of our sourcing. We work strictly with trusted, certified suppliers who adhere to the highest ethical and environmental standards within the jewelry industry. All of our diamonds are conflict-free and fully compliant with international regulations.

Because custom-sized and altered rings are final sale, getting an accurate measurement is essential. We recommend visiting a local professional jeweler to have your finger sized accurately. If you are buying a gift or are between sizes, please contact our support team prior to placing your order, and we will happily guide you to the perfect fit.