At Eternal Jewels, every piece of fine lab-grown diamond jewelry is carefully crafted, rigorously inspected, and shipped from our fulfillment center in Hong Kong SAR. Each order represents a meaningful investment, and we treat every shipment with the highest level of care, security, discretion, and transit insurance.

Security Summary: All shipments are 100% fully insured in transit and require a physical signature upon receipt. We do not ship to P.O. Boxes.

1. Order Processing & Verification

All orders require a dedicated preparation period before dispatch:

• Ready-Made Jewelry: Typically processed and prepared for dispatch within 2 to 5 business days.
• Made-to-Order & Custom Pieces: Require 7 to 20 business days for production, custom stone setting, ring sizing, and final gemological quality inspection.
• High-Value Security Verification: For client security and fraud prevention, high-value orders may require additional payment or identity verification prior to dispatch.
• Order Modifications: Once an order has entered manufacturing or fulfillment processing, it may no longer be modified or cancelled.

2. Global Shipping Destinations

Eternal Jewels ships worldwide to major international destinations, including the United States, Canada, Australia, Europe, Asia-Pacific, and selected global regions. Shipping coverage may be adjusted based on international logistics, customs regulations, and insurance carrier capabilities.

3. Shipping Rates & Complimentary Thresholds

• Complimentary Express Shipping: We offer free insured express shipping on all orders over US$2,000 (or local currency equivalent).
• Standard Orders: For orders below US$2,000, shipping costs are calculated dynamically at checkout based on destination, weight, and carrier availability.
• Exclusions: Product and shipping prices do not include destination import duties or local taxes (see Section 6).

4. Carriers, Insurance & Signature Requirement

We partner exclusively with premium international couriers (such as DHL Express and FedEx) to guarantee fast, secure delivery.

Every Eternal Jewels shipment includes:

• 100% transit insurance covering full item value until delivery.
• Real-time end-to-end tracking.
• Mandatory physical signature upon delivery (no signature release authorization is permitted).

5. Estimated Delivery Timeframes

Estimated delivery transit times begin once your package is dispatched from our Hong Kong facility:

• Hong Kong SAR: 1 to 2 business days
• United States: 3 to 7 business days
• Canada: 4 to 8 business days
• Australia: 4 to 10 business days
• Other International Destinations: 5 to 12 business days

Note: These timeframes are estimates and may vary due to destination customs clearance procedures or local courier operations.

6. Customs, Import Duties & Local Taxes

International shipments originating from Hong Kong SAR may be subject to import duties, local value-added taxes (VAT), sales taxes, brokerage fees, or entry tariffs levied by the destination country.

Unless explicitly calculated at checkout, these charges are the sole responsibility of the customer. Customs procedures and clearance delays are handled by local government agencies and are beyond our control.

7. Address Accuracy & Delivery Restrictions

• Physical Address Required: For security and insurance purposes, we strictly DO NOT ship to P.O. Boxes, APO/FPO addresses, or freight forwarders.
• Address Accuracy: Customers are responsible for providing complete and correct shipping details. Rerouting requests after dispatch cannot be guaranteed and may void transit insurance coverage.

8. Risk of Loss & Transit Insurance

Eternal Jewels fully insures your purchase against loss or damage during transit until the carrier confirms delivery.

Once a delivery signature is logged by the carrier at your designated address, risk of loss and title for the package transfer entirely to the customer. Eternal Jewels is not responsible for packages stolen or lost following confirmed delivery.

9. Failed, Refused, or Returned Shipments

If a delivery attempt fails due to incorrect address information provided by the customer, customer unavailability, or refusal to pay destination import duties/taxes, the package will be returned to our Hong Kong facility.

In such events, the return shipping costs, carrier brokerage charges, and any customs duties incurred by Eternal Jewels will be deducted directly from your product refund. Original shipping fees are strictly non-refundable.

10. Delayed or Lost Packages

If your shipment encounters an unexpected delay, our logistics team will monitor and liaise directly with the courier. In the rare event that a package is formally confirmed as lost in transit prior to delivery, Eternal Jewels will process an insurance claim and issue an immediate replacement or full refund once carrier confirmation is complete.

11. Discreet Luxury Packaging

To ensure complete security and privacy, all orders are shipped in unbranded, discreet outer packaging with no external indication of luxury contents. Your fine jewelry and grading certificates are securely cradled inside our signature luxury box within the outer shipping box.

Contact Us

If you have any questions regarding order dispatch, shipping tracking, or international delivery, please contact our concierge team:

Eternal Jewels

Email: sales@eternal-jewels.com